Coffee Subscription FAQ
Fresh specialty coffee from our partner roasters, delivered on repeat. Here's everything you need to know about Holy Sip subscriptions. Can't find your answer? Send us a message through our contact form.
How it works
What subscriptions do you offer?
Two kinds, and you can combine them however you like:
- The Holy Sip-scription: curated coffee packs from our partner roasters, in Everyday Sip or Unlimited Sip tiers. You decide how much coffee you want, we take care of the selection.
- The Usual Subscription: your favourite coffee from our permanent range, delivered regularly and cheaper than a one-off purchase.
How often does the coffee arrive?
Every 2 or 4 weeks. You pick the rhythm when you order, and we count it from the date of your first order.
Will several subscriptions arrive in one package?
Yes, as long as they share the same delivery rhythm. If your Holy Sip-scription comes every 2 weeks and The Usual every 4, they'll meet up in every second package.
How much coffee am I actually getting?
We count in bags. One bag is 200g or 250g, depending on the roaster. Coffees packed in 500g bags count as two bags.
Is the coffee ground?
No, we only ship whole beans. That's the only way to keep all the flavour right down to the last cup. No grinder yet? You'll find one in our shop.
How fresh is the coffee?
Subscription coffee ships no more than 6 weeks after its roast date, and we always aim for the freshest bags on the shelf.
The Holy Sip-scription
What's the difference between Everyday Sip and Unlimited Sip?
Everyday Sip is picked from a curated pool of 30 everyday coffees: clean, balanced and easy to love. Unlimited Sip has no limits. It draws from our entire range, including rare microlots, experimental processes and limited editions.
How much coffee can I order?
As much as you like. In every pack, Everyday Sip or Unlimited Sip, you choose 2 to 6 bags. Need more? Add another pack to your cart or switch from every 4 weeks to every 2.
Can a 500g coffee end up in my Coffee Pack?
Yes. It then counts as two bags, so a 4-bag pack could hold two 250g coffees and one 500g coffee.
Filter, espresso or both?
When you order, choose Filter, Espresso or Mix. Go for Mix and you can also pick Customize, then use the slider to set how many bags should be filter and how many espresso. That way we know exactly how to build your box.
Can I tell you what I like?
You can, but you don't have to. Choose Surprise me and we take care of the whole selection for you. Want to nudge us in a direction? Tell us your preferred flavour and we'll keep it in mind when we build your box. It's a hint for us rather than a filter, so there's still room for a surprise or two.
What about decaf?
Surprise me boxes come without decaf. Select Customize and you can also choose to include decaf, and we'll put one decaf bag in every package of that subscription.
I added a second pack later. Will I get two packages?
You don't have to. If both packs share the same delivery rhythm, we'll align their dates so everything arrives together.
Do I know in advance which coffee I'll get?
Not exactly, and that's the fun part. Every coffee will suit your brew type, and we'll keep your preferred flavour in mind, but which ones land in the box stays a surprise until you open it.
Could I get the same coffee twice?
Never in the same package. We try not to repeat coffees between packages either, but on a longer subscription a favourite might pop up again now and then.
The Usual Subscription
Which coffees can I subscribe to?
To start with:
- HAYB Coffee Roasters: the entire permanent range (the Się Przelewa series and all espresso coffees), excluding limited editions.
- COFFEELAB: the Brewlab series (filter, 500 g) and all espresso coffees.
- COFFEE PLANT: selected coffees from the FLOW series and the espresso range.
- GRINGO Nordic Coffee Roasters: all 500 g coffees.
The list will keep growing.
Is coffee cheaper on a subscription?
Yes. Regular orders help us plan deliveries from our partner roasters, so subscription coffees cost a bit less than one-off purchases.
Why can't I subscribe to limited editions?
They're only around for a short time and in small quantities, so we can't guarantee them in every package. You can buy them as one-offs in the shop, and they also pop up in the Unlimited Sip packs every now and then.
Can I subscribe to several different coffees?
Yes. If they share the same delivery rhythm, they'll arrive together in one package.
Can I subscribe to more than one bag of the same coffee?
Sure thing. Fancy three bags of COFFEE PLANT FLOW Very Berry in every delivery? Just pick the quantity you want before adding the coffee to your cart, and that's what you'll get each time.
Can I switch to a different coffee?
The easiest way is to cancel your current coffee's subscription and subscribe to the new one. You can also send us a message through our contact form and we'll do our best to swap it for you.
Shipping and delivery
When do you ship?
Every subscription has its own renewal date. That day we take payment, and your coffee leaves us the same or the next business day. If the renewal date falls on a weekend or public holiday, your package ships on the first business day after.
What are the delivery options?
Our standard shipping rates apply, with free delivery to your mailbox or a DHL service point on orders over 399 SEK:
| Method | Up to 399 SEK | Over 399 SEK |
|---|---|---|
| PostNord Varubrev | 59 SEK | Free |
| DHL Service Point | 69 SEK | Free |
| PostNord Service Point / Parcel locker | 99 SEK | 49 SEK |
| PostNord Home | 149 SEK | 99 SEK |
| DHL Home | 129 SEK | 89 SEK |
How much coffee fits in a Varubrev?
Up to ten 250g bags, or the equivalent of 2.5 kg of coffee, for example five 500g bags or six 250g plus two 500g. For larger orders, choose a service point, parcel locker or home delivery.
Can I add other products to my package?
Of course. When you start your subscription, feel free to add anything else to your cart. And if you place a separate order later, say for filters, just let us know and we'll pop it into your next coffee package.
Can I change my delivery address?
Yes, in your customer account. Do it no later than the day before your renewal date so the change covers your next package.
Do you ship outside Sweden?
For now, we only deliver within Sweden.
Payments
When do you charge me?
Automatically on your renewal date, using the payment method from your first order.
What if a payment fails?
We'll email you and try again up to three more times. Your package ships as soon as the payment goes through.
Can the price change?
We don't intend to raise subscription prices if we don't have to. If our partner roasters' prices change significantly, we'll email you in advance, before your next payment. You can then cancel with no strings attached.
Changes, pausing and skipping
Can I skip a package or pause my subscription?
Yes, in your customer account. Perfect for holidays or when you still have a good stash of coffee in the cupboard.
Can I change the number of bags or my delivery date?
Yes, you can do this in your customer account.
What's the deadline for changes?
No later than 23:59 the day before your renewal date. Changes made after that apply from the following package.
When a coffee runs out
The Holy Sip-scription
You won't notice a thing. We put every package together from what's on our shelves right now, so something great always comes your way.
The Usual Subscription
If your coffee is temporarily out of stock, we'll get in touch, suggest the closest match and ask what you'd prefer. You can accept the replacement, choose another coffee, or skip that delivery and wait for your coffee to come back. If we can't reach you before shipping, we'll send the coffee closest in profile to yours.
Cancellation and right of withdrawal
How do I cancel?
Any time, in your customer account. There's no minimum term. To avoid paying for your next package, cancel no later than the day before your renewal date.
What happens to a package I've already paid for?
It ships as usual. Cancellation takes effect from the next renewal.
Right of withdrawal (ångerrätt)
You have 14 days to withdraw from the agreement, counted from the day you receive your first package. For hygiene reasons, we can't accept returns of opened coffee bags. We'll gladly take back unopened ones, with the return shipping cost on you.
Complaints
Your package arrived damaged or something's not right?
Get in touch as soon as possible through our contact form, ideally with a photo, and we'll sort it out together.
Gifts
Can I give a subscription as a gift?
You bet! Coffee makes a great gift, and a subscription makes an even better one: instead of a single bag, you're giving someone fresh coffee for longer. Just enter the recipient's address when you order.
Still have questions?
Send us a message through our contact form. We reply fast, and you'll find the full details in our Subscription Terms.
